These Terms of Sale (hereinafter "ToS") govern the contractual relationship between:
The Service Provider:
And
The Client: Any natural or legal person ordering memory collection services offered by Collect Memories.
These ToS apply to all service orders placed on the website www.collect-memories.be or by any other means of communication.
Collect Memories offers a service for collecting, summarizing, and formatting the memories and life story of a person (hereinafter "the Interviewed Person"), comprising:
| Package | Number of Sessions | Duration per Session | Book Pages (approx.) | Price Incl. Tax |
|---|---|---|---|---|
| Essential | 5 | 2h | ~120 pages | €5,748 |
| Heritage | 8 | 2h | ~180 pages | €8,652 |
| Legacy | 11 | 2h | ~240 pages | €11,586 |
Options are offered to the Client (non-exhaustive list, see online catalog):
The Client can make contact via:
A free 45-minute qualification appointment is offered (video conference or phone).
Following the qualification appointment, the Service Provider prepares a personalized quote detailing:
The quote is valid for 30 days from its date of issue.
The order is considered firm and final after:
Prior to any service, the Interviewed Person must sign a specific consent form authorizing:
This consent is mandatory and may be withdrawn at any time (see Article 5).
When the Client is different from the Interviewed Person (e.g., child ordering for their parent):
The Client and the Interviewed Person must have legal capacity to contract. For persons under guardianship or curatorship, authorization from the legal representative is required.
In accordance with Belgian consumer protection legislation, consumer Clients have a period of 14 calendar days from the signing of the contract to withdraw, without justification or penalty.
Exception (service commenced): If the Client expressly requests commencement of the service before expiration of the withdrawal period, they waive their right of withdrawal for the portion of service already performed (Art. VI.53, 1° of the Belgian Code of Economic Law).
Exception (customised goods): Pursuant to Art. VI.53, 3° of the Belgian Code of Economic Law, the right of withdrawal does not apply to goods made to the Client's specifications or clearly personalised. As the memoir book is a bespoke work produced from the Client's own content, withdrawal cannot be exercised once personalised production has begun.
Where applicable, withdrawal is exercised by registered mail or email to contact@collect-memories.be, using the model withdrawal form below if desired.
Model withdrawal form (complete and return only if you wish to withdraw from the contract, where this right applies):
To Collect Memories – Barracud'Apps, Rue de la Station 290, 5621 Morialmé, Belgium, contact@collect-memories.be: I/we (*) hereby give notice that I/we (*) withdraw from the contract for the following service: — Ordered on (*) / received on (*): __________ — Name of consumer(s): __________ — Address of consumer(s): __________ — Signature (only if this form is notified on paper): __________ — Date: __________ (*) Delete as appropriate.
In case of cancellation after sessions have begun:
A detailed statement will be provided to the Client.
The Interviewed Person may withdraw their consent at any time, by simple written request (email or mail).
Consequences:
The Client is informed of this right and accepts this risk by signing the quote.
The Service Provider reserves the right to cancel an order in case of:
In case of cancellation by the Service Provider (not due to Client fault), full refund of amounts paid.
Prices are indicated in euros, all taxes included, including Belgian VAT at the rate of 21%.
Prices include:
Prices do not include additional options unless otherwise stated in the quote.
Catalog prices may be revised at any time. Applicable prices are those in effect on the date of quote signature.
Accepted payment methods: bank transfer, credit card (via secure platform).
Payment by bank transfer:
Any late payment results in:
Home sessions are offered throughout Belgium.
Areas covered:
All travel costs are included in the package price for Belgium. For services in Luxembourg and Northern France, travel is also included at no extra charge.
The session calendar is established by mutual agreement between the Service Provider, the Client, and the Interviewed Person.
The Service Provider strives to respect date preferences, within the limits of availability.
Any request to modify a session date must be made at least 48 hours before the scheduled session.
In case of late cancellation or modification (less than 48 hours) without legitimate reason:
The book is delivered approximately 4 to 6 weeks after the last session, including the 2 revisions.
This time frame is indicative and may vary depending on project complexity and the Interviewed Person's responsiveness during revisions.
Two (2) manuscript revisions are included in the price, to be performed by the Interviewed Person only.
These revisions cover:
Beyond 2 revisions, any modification request will be charged €150 per additional revision.
Requests for substantial modifications (structure changes, complete chapter rewrites) not related to a Service Provider error may be subject to additional billing upon quote.
After the 2 revisions, the Interviewed Person signs an "Approval for printing." No modifications will be possible after this validation.
The Interviewed Person retains ownership of their memories, words, and image/voice.
The book written by Collect Memories is a collaborative work:
The Client (if different from the Person) receives a private, non-commercial use license for the book and files.
Collect Memories retains the right to use anonymized excerpts or general statistics for communication purposes, unless expressly refused by the Client.
Any identifiable use (name, photo, recognizable excerpts) requires specific written authorization.
The Service Provider is the controller of collected personal data.
Collected data includes:
Data is collected for the execution of the service contract, based on:
Collected files are stored on secure offline media (external hard drives).
No video or audio files are kept online or in the cloud.
Retention period by the Service Provider:
In accordance with GDPR, the Interviewed Person and Client have the rights to:
These rights are exercised by email to contact@collect-memories.be or postal mail.
Response time: 30 days maximum.
In case of dispute, complaint possible with the Data Protection Authority (Belgium): https://www.autoriteprotectiondonnees.be
For more details, consult our Privacy Policy.
The Service Provider undertakes to implement all necessary means to perform the service according to professional standards.
This is an obligation of means, not of result.
The Service Provider cannot be held responsible for:
The printed book and storage media are warranted against manufacturing defects.
In case of defect, free replacement within 30 days following delivery.
The Service Provider is covered by Professional Liability Insurance.
The Service Provider cannot be held responsible for non-performance of obligations in case of force majeure, including:
In case of prolonged force majeure (>3 months), the contract may be terminated without penalty, with refund pro rata for services not performed.
The Client cannot assign their rights and obligations without prior written agreement of the Service Provider.
These ToS, the signed quote, and consent forms constitute the entire agreement between the parties.
The Service Provider reserves the right to modify the ToS at any time.
Applicable ToS are those in effect on the date of quote signature.
These ToS are governed by Belgian law.
In case of translation of the ToS, only the French version is authoritative.
In case of dispute, the parties agree to seek an amicable solution.
Consumer Mediation (Consumer Clients):
In accordance with regulations, consumer Clients can use the free Consumer Mediation Service (SMC):
Competent Jurisdiction: Failing an amicable settlement, the courts of the district of Brussels have exclusive jurisdiction.
If a clause of these ToS is declared null or unenforceable, the other clauses remain in effect.
The fact that the Service Provider does not assert a Client's breach of any obligation under these ToS cannot be interpreted as a waiver to assert this breach subsequently.
The Service Provider's computerized records constitute proof of communications, orders, and payments between the parties.